Refund Policy

1. Policy Overview

This Refund Policy explains how Atomik Lab handles requests relating to eligible purchases made through our website. It should be read alongside our Terms & Conditions and Shipping Policy.

Refunds are assessed using the order details, the reason for the request, the condition of the items where relevant, and the applicable store terms and consumer protection requirements.

Submitting a request does not automatically mean that a refund has been approved. We will review the information provided and communicate the outcome.

2. Refund Eligibility

A refund may be considered where the circumstances meet the store’s confirmed refund terms or where a refund, replacement, or other remedy is required by applicable law.

Atomik Lab should insert its actual reporting deadlines and any evidence requirements here before publication. Do not assume a request is ineligible simply because it falls outside a voluntary store deadline if applicable law provides otherwise.

3. Requests That May Not Qualify

Depending on the confirmed store policy and applicable law, some requests may not qualify for a voluntary refund. Examples may include:

• A change of mind where no change-of-mind return right or store guarantee applies.
• An order that has already been dispatched, where cancellation is no longer available under the applicable terms.
• Damage or alteration caused after delivery by improper handling or storage, where that circumstance lawfully excludes a remedy.
• A request that does not relate to an Atomik Lab order or cannot be verified using the information provided.
• A request for a remedy that is not available under the applicable store terms or law.

These examples are not blanket exclusions. Mandatory consumer rights, product-specific requirements, and the actual facts of a case may affect whether a refund or another remedy is due.

4. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, contact our support team as soon as reasonably possible after discovering the issue.

To help us investigate, include the following where available:

• Your order number and the email address used at checkout.
• A clear explanation of the issue.
• Photographs of the item, packaging, shipping label, or visible damage, where relevant.
• Any tracking information or other details that may help us review the issue.

After reviewing the request, we will explain any available next steps. Depending on the circumstances and applicable requirements, the appropriate remedy may include a replacement, refund, or another resolution.

Please retain the relevant packaging and item until you receive instructions, where practical. Do not return an item unless return instructions have been provided or a return is otherwise required.

5. Order Cancellations

If you need to cancel an order, contact Atomik Lab promptly and provide your order number. We will check whether the order can still be cancelled before fulfillment or dispatch.

A cancellation request is not confirmed until we communicate that it has been accepted. If the order has already been dispatched, different procedures may apply under the shipping, refund, and applicable legal terms.

This section must be updated to state Atomik Lab’s actual cancellation cutoff, if any, and the process for orders that have already shipped. Any cancellation rights required by law remain unaffected.

6. How to Request a Refund

To request a refund or report an order problem, email sales@atomik-lab.com. Please use the email address below to contact our team directly.

1. Use a clear subject line, such as “Refund Request — Order #[Order Number]”.
2. Provide your order number and the email address used at checkout.
3. Explain why you are requesting a refund.
4. Include relevant photographs or supporting details if the request concerns damage, an incorrect item, or a fulfillment issue.
5. Wait for our team to review the request and advise you of the next steps.

Please do not include full payment card numbers, passwords, or other unnecessary sensitive information in your email.

7. Review and Refund Processing

Our team will review the request and may ask for additional information needed to verify the order or understand the reported issue.

If a refund is approved, it will generally be returned through the original payment method where possible, subject to the payment provider’s procedures and applicable law. If that method is unavailable, we will discuss an appropriate alternative where permitted.

The time it takes for funds to appear in an account can depend on the payment provider or financial institution. Atomik Lab should publish a specific review target and processing estimate only after confirming that it can consistently meet those times.

Where a request is declined, we will communicate the decision and relevant explanation, subject to applicable legal obligations.

8. Shipping Costs and Returns

Responsibility for return shipping, original shipping charges, and any applicable fees depends on the reason for the return, the published store terms, and applicable law.

Before returning an item, contact us for instructions. Do not send items to an address that has not been confirmed by Atomik Lab.

Before publishing this policy, specify whether return shipping is prepaid, whether original shipping charges are refundable in different circumstances, and whether any permitted restocking fees apply. Do not charge a fee where prohibited by law.

9. Payment Disputes and Duplicate Payments

If you believe you were charged more than once or notice an unrecognized charge associated with an order, contact us with the order details so the issue can be reviewed.

If you have already opened a dispute with your bank, card issuer, or payment provider, please tell us so we can avoid conflicting resolutions and provide relevant order information where appropriate.

Nothing in this policy prevents you from exercising any rights you have through your payment provider or under applicable law.

10. Statutory Consumer Rights

This Refund Policy is intended to explain our store procedures. It does not override mandatory consumer protection laws or limit rights that cannot legally be waived or excluded.

Your rights may depend on where you live, where the transaction took place, the type of product, and the circumstances of the purchase. Where applicable law provides a refund or another remedy, those requirements take precedence over any inconsistent wording in this policy.

11. Changes to This Policy

Atomik Lab may update this policy when store procedures, business operations, or legal requirements change. The current version will be published on this page with its effective date.

Changes will not remove rights that apply to an earlier transaction where those rights are protected by applicable law.

12. Contact Atomik Lab

For questions about refunds, order cancellations, damaged deliveries, or other order-related concerns, contact our team:

Email: sales@atomik-lab.com

Please include your order number in the subject line when contacting us about an existing purchase.

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